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accessibility

A number of services are available at the Minneapolis-St. Paul International Airport (MSP) for people with disabilities or limitations. Learn about services for specific needs by choosing the appropriate option from the menu at left. The information below is for anyone with a disability or limitation planning to travel through MSP.

Accessibility Services Maps
Prior Arrangements

Assistance at the Airport
Security Screening Procedures
ADA Policy and Complaint Procedure
Unlawful Discrimination Notice

Accessibility Services Maps

Below are links to maps for each terminal with accessibility services highlighted.

Prior Arrangements

Making prior arrangements through your airline for wheelchair services, oxygen requirements and other accommodations will help ensure a smooth experience when you arrive at the airport. Most airlines have options through their reservations systems that allow travelers to identify specific needs.

Assistance at the Airport

At the airport, airline personnel, the Airport Information and Paging Office, and Travelers Assistance volunteers are available to assist and answer questions.

The Travelers Assistance central office and waiting area is located at Terminal 1-Lindbergh near the entrance to Concourse D. In the Lindbergh Terminal, look for information booths in the following locations:

  • Ticketing Level between exit Doors 3 and 4
  • Entrance to Concourse A/B
  • Concourse C across from Gate C12
  • Near Checkpoint 1, inside security
  • Near Checkpoint 5, inside security
  • Baggage Claim Level near Doors 2 and 5

At the Terminal 2-Humphrey, a Travelers Assistance information booth is located on Level 1, in Baggage Claim.

Security Screening Procedures

The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport's security checkpoints. Learn more about TSA procedures for people with special needs by visiting its website at: www.tsa.gov/travelers/airtravel/specialneeds/index.shtm

Travelers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. 

Americans with Disabilities Act (ADA) Policy and Complaint Procedure

Download:
ADA Policy and Complaint Procedure (Microsoft Word)
ADA Policy and Complaint Procedure (PDF)

Unlawful Discrimination Notice

To download the airport's unlawful discrimination notice please click on this link. The Title VI coordinator for Minneapolis-St. Paul International Airport is Anita Bellant. Click here for MAC's Title VI policy and complaint procedure. Discrimination complaints can be directed to Ms. Bellant at this number: 612-467-0415.