frequently asked questions - accessibility
How do I obtain a wheelchair at the curb?
In order to accommodate travelers with special needs, airlines ask that you call at least 48 hours in advance to request a skycap meet you at the curb.
Will airline personnel push my wheelchair from the parking ramp to the Ticketing Level?
Please make arrangements for a family member or friend to accompany you to and from the parking facilities. Your airline cannot guarantee someone will be available to assist you.
Will anyone help push wheelchairs in the terminals?
Airlines provide services for passengers needing assistance. Please contact your airline in advance of your arrival at MSP so it can note your request on your reservation record. When you arrive at MSP, let your airline representative at the ticket counter or gate area know that you will need assistance.
Is it necessary to tip the cart drivers or wheelchair pushers?
All airline assistance services are complimentary. Tipping is customary, but not required.
Should I inform the gate agent if I need wheelchair assistance to board the aircraft?
Yes. Please inform the airline gate agent if you need assistance boarding the aircraft. It is best also to notify your airline when making your reservation that you will require assistance when boarding.
Where is the service animal/pet relief area?
The Minneapolis-St. Paul International Airport maintains pet and service animal relief areas at both terminals.
The Lindbergh Terminal location is outside Door 1 on the Baggage Claim Level. Follow the signs to your left. The area is fenced on three sides and has a wood chip base.
At the Humphrey Terminal travelers should use the grassy area just outside and to the right of Door 6 on Level 1 near Baggage Claim.
Passengers traveling with a service animal can request an escort from their airline or Travelers Assistance to the pet relief area.
What is the policy for traveling with oxygen?
Federal law does not allow passengers to bring their own oxygen onto an airplane, except for when using an airline-approved oxygen concentrator. It is mandatory that passengers needing oxygen contact their airline in advance to ensure oxygen will be available. In many instances, airlines can provide last-minute oxygen. However, oxygen is not always available on demand.
When prior arrangements are made, the airline will provide oxygen at the boarding gate. Passengers who bring a filled oxygen tank to the airport will not be permitted to carry it through security or onto the plane. They will be asked to have a family member or friend retrieve the tank. Airlines cannot be responsible for storing a tank at the airport.
Tanks that have been purged and are free of pressure may be checked as baggage.
If a passenger has made no prior arrangements and the airline cannot provide oxygen, the airline may deny boarding privileges for safety reasons.
If you are connecting through MSP and require oxygen while in the airport, your medical provider can arrange for oxygen to be delivered to you by calling Travelers Assistance at 612-726-5500 at least 24 hours in advance of your flight.