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deaf & hard-of-hearing

Click here to view visual paging messagesVisual Paging
Public Telephones
Video Relay Interpreting

Closed Captioning
Service Animal/Pet Relief Area

Visual Paging

All audio pages made from the airport's Information and Paging office are also available in text format on screens located throughout both terminals. At the time a page is made, customers will see it scrolling across the bottom of both the weather screens, as part of the Flight Information Displays, and across the bottom of the digital baggage claim screens.

These same pages also "live" on history screens at each of the airport's information booths. 

To specifially request a page for someone who is deaf or hard of hearing, call the airport's Information and Paging office at 612-726-5555. Or, if at the airport, dial 201 from any of the Airport Assistance phones located throughout the terminals. Please be prepared to spell the person's first and last name.

Questions about visual paging at MSP can be directed to the Information and Paging office at 612-726-5555 or via e-mail at MSPCustomerService@mspmac.org.

Public Telephones

All public pay phones at Terminal 1-Lindbergh are hearing aid compatible. Pay phones with TTY and/or Video Relay Service (VRS) capabilities are located:

  • Ticketing Level: exit Door 2 (TTY only)
  • Baggage Claim: exit Door 3 (TTY only)
  • Airport Mall
  • Concourse A: food court between A1 & A2 (TTY only)
  • Concourse B: Gate B7 (TTY only)
  • Concourse C: Gates C2 and C23
  • Concourse E: Gate E10 (TTY only)
  • Concourse F: Gates F2 and F5
  • Concourse G: Gates G3 (TTY only), G6 and G9

 

TTY telephones at the Terminal 2-Humphrey are located outside security on Level 1 near ticketing and inside security at both ends of the terminal on Level 2. 

Video Relay Interpreting

MSP Airport offers a web-based interpreting service for patrons whose primary language is American Sign Language (ASL). The service is delivered through a computer outfitted with a built-in camera. The service allows patrons whose primary language is ASL to better communicate with airport assistance staff.

The computer is located at the main Travelers Assistance Office in Terminal 1-Lindbergh near the entrance to Concourse D. The office is open 8 am to 8 pm every day with the exception of some holidays.

Closed Captioning

Closed captioning is enabled on all CNN Airport screens. Most restaurants and shops with televisions also have closed captioning enabled.

Emergency Notifications

All emergency-related messages are paged visually on the weather screens, which are co-located with the flight information screens, as well as at all information booths. These messages include severe weather information and evacuations.

Service Animal/Pet Relief Area

Please see our Accessibility FAQ page for information about the Service Animal/Pet Relief areas at MSP Airport.