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A number of services are available at MSP for people who are differently abled. Learn about services for specific needs by choosing the appropriate option from the menu. 

Accessibility Services Maps
Prior Arrangements

Assistance at the Airport
Security Screening Procedures
ADA Policy and Complaint Procedure
Unlawful Discrimination Notice

Accessibility Services Map

Terminal 1-Lindbergh - Accessibility Services Map
Terminal 2-Humphrey - Accessibility Services Map

Prior Arrangements

Making prior arrangements through your airline for wheelchair services, oxygen requirements and other accommodations will help ensure a smooth experience when you arrive at the airport. Most airlines have options through their reservations systems that allow travelers to identify specific needs.

Assistance at the Airport

At the airport, airline personnel, the Information and Paging Office, and Travelers Assistance volunteers are available to assist and answer questions.

The Travelers Assistance central office and waiting area is located at Terminal 1-Lindbergh near the entrance to Concourse D. In Terminal 1, look for information booths in the following locations:

  • Ticketing Level between exit Doors 3 and 4
  • Entrance to Concourse A/B
  • Concourse C across from Gate C12
  • Near the North Security Checkpoint, inside security
  • Near the South Security Checkpoint, inside security
  • Baggage Claim Level near Doors 2 and 5

At the Terminal 2-Humphrey, a Travelers Assistance information booth is located on Level 1, in Baggage Claim.

Video relay interpreting services are available at all information booths.

Security Screening Procedures

The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport's security checkpoints. Learn more about TSA procedures for people with special needs by visiting its website at:

Travelers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. 

Americans with Disabilities Act (ADA) Policy and Complaint Procedure

ADA Policy and Complaint Procedure (Microsoft Word)
ADA Policy and Complaint Procedure (PDF)

Unlawful Discrimination Notice

To download the airport's unlawful discrimination notice please click on this link. The Title VI coordinator for MSP is Anita Bellant. Click here for MAC's Title VI policy and complaint procedure. Discrimination complaints can be directed to Ms. Bellant at this number: 612-467-0415.