Frequently Asked Questions
If you're not finding the answer you seek, contact our Customer Communications office at 612-726-5555. Live agents are ready to serve you, 8 a.m. – 10 p.m. Or contact us online and we'll be in touch as soon as possible.
Q: Is MSP still open?
A: Yes. Although airlines have reduced their flight schedules and seat capacities across all airports, MSP remains open and flights are still arriving and departing. Check with your individual airline regarding your flight.
Traveling soon? Use this guide to plan your trip through MSP.
Q: Are masks or face coverings required at MSP?
A: Facemasks are optional at MSP.
Q: Is COVID-19 testing available at MSP?
A: Yes, we have partnered with the MN Department of Health to serve as a COVID-19 testing site. The tests offered at the airport location are not tied to any requirements for accessing air travel – this site is open to the public in an effort to expand the state’s testing capacity in a convenient location for residents in the Twin Cities metro area. Learn more here.
Q: Is proof of vaccination or a negative COVID test required to dine at any of the airport restaurants?
A: No. We do not require proof of vaccination or a negative COVID test to dine with us before or after your flight.
Q: Do I need to plan for extra time before my flight?
A: We still recommend arriving at the airport two hours prior to a domestic flight’s departure and three hours prior for international flights.
Q: What is being done at the airport to minimize the risk of COVID-19?
A: We have ramped up cleaning and disinfecting procedures for all MSP touchpoints throughout Terminals 1 and 2. Our cleaning partner has established a formal COVID-19 response team and microbial remediation plan and is disinfecting touchpoints throughout public spaces. Focus areas include high-traffic restrooms, terminal seating, handrails and food courts.
In addition, we have placed hand sanitizers in many high-traffic locations throughout both Terminals 1 and 2 at MSP.
We are in daily contact with our many partners – from airlines to the local Centers for Disease Control (CDC), the Minnesota Department of Health, the Minnesota Governor’s office, the Transportation Security Administration and the U.S. Customs and Border Protection – to ensure MSP remains open and operating safely for the traveling public.
Q: Is the InterContinental Hotel at MSP still open?
A: Yes. The hotel is open and taking reservations. Several of the hotel's restaurants are open as well. More information about current operations can be found here.
Q: Is the Blue Line light rail still running and serving the airport?
A: The Blue Line continues to operate and serve MSP, with service to the terminals from 4:20 a.m. until 10:40 p.m. each day.
The Metro Blue Line airport shuttle between Terminal 1 and Terminal 2 LRT stations continues to operate overnight.
More information from Metro Transit is available here.
Q: What if I parked at MSP and my return was delayed due to the pandemic? Can I get a discount on parking?
A: We have a process in place to issue refunds due to hardships outside of your control. Reach out to email@example.com for more information. You’ll want to have your parking receipt and a copy of your original itinerary available.
Q: I have a prebooked parking reservation at MSP that I want to alter. How do I do that?
A: If you need to change or cancel a prebooked parking reservation, visit this website.
Q: Is all parking still open?
A: The Quick Ride Ramp is closed until further notice and its shuttle service is suspended. All other parking options are open and available.
Q: Are the shuttles that offer service to other cities still operating at the airport?
A: Some have suspended service while others have reduced their schedules. A summary is below. You're urged to contact your carrier for updates before riding.
Groome: Presently serving Eau Claire, WI route only (Eau Claire, Menomonie, Baldwin, and Hudson)
Landline: Presently serving Duluth and Mankato. Trips are only cancelled if there are no reservations. Sun Country Airlines added Landline service to five cities in February, 2021: Rochester, Minn.; Brainerd, Minn.; St. Cloud, Minn.; La Crosse, Wis. and Eau Claire, Wis.
Rochester Shuttle Service: Operating, but limiting its schedule on a day-to-day basis. (Rochester)
Land to Air Express: All service operating. (Mankato, St. Peter)
NWT Express Shuttle: Taking reservations and operating on an ad hoc basis. (Wisconsin)
Jefferson Lines: Operating without any changes.
Q: Is the Airport Conference Center open?
A: The Airport Conference Center is not open for walk-ins but is operating on an ad hoc basis upon request. Contact the Conference Center for more information.
Q: Are there any other services that have been affected?
A: Yes, Delta Air Lines has suspended curbside bag check operations by Sky Caps along the Upper East Roadway of Terminal 1, but now offers that Sky Cap service on the roadway directly in front of the departures level, near Door 4.
Delta passengers can also check their bags in Terminal 1’s ticketing lobby, the tram level, or the indoor area of the East Curbside building.