The Airline Account Manager is responsible for compliance of all aspects of their respective operations at MSP including regulatory, airport and company policies and procedures. The Airline Account Manager will proactively maintains all customer and operational standards set forth by the airline. 

  • Effectively communicate all business to internal and external departments and customers
  • Maintain staff by recruiting, selecting, orienting, and training employees
  • Maintain and promote a safe environment for employees, customers and aircraft
  • Liaise with local contracts providing service to the airline (i.e., fueling, deicing, wheelchair service)
  • Interact with employees, customers, service providers, vendors, regulatory agencies and airport personnel
  • Complete all required airline and vendor reports 
  • Comply with all regulatory procedures and directives
  • Lead station team to ensure compliance of all customer service, baggage handling and departure procedures. Analyze performance and verify quality control, implementing appropriate measures as necessary to meet established station goals.  
  • Resolve service issues in a timely manner with tact and diplomacy
  • Responsible for proactively managing safety, security processes and procedures
  • Create and maintain a positive culture by managing the performance and development of employees
  • Build and maintain relationships with key stakeholders
  • Understand contract requirements and customer expectations
  • Other duties as assigned

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