• Checking passenger boarding passes and directing to the appropriate lane
• Directing passengers to most efficient checkpoint
• Working with the Supervisor to maintain balanced wait times at all checkpoints
• Opening and closing queue stanchions as operationally necessary
• Assisting passengers with general airport questions
• Addressing large crowds to convey necessary information
• Help keep lines separated and organized as they overflow from the queues
• Assisting with queue reconfigurations as daily needs require
• Reporting to a supervisor on any abnormal operational complexities
• Ability to comply with attendance/tardiness standards
• Able to perform under pressure and with large crowds of people
• Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
• Other duties as assigned
