Baggage Coordinator

The Baggage Coordinator is responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage
  • Communicate status updates to customers in regard to delayed luggage or claims process
  • Process applicable claim forms to ensure lost and/or delayed baggage is properly documented
  • Manage lost, delayed, and baggage left on board to resolve claims in a timely manner
  • Assess financial vs. service cost in returning delayed baggage/item
  • Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim
  • Update reports pertaining to lost and/or delayed baggage and/or items
  • Appropriately document and track physical inventory, exercising care and privacy
  • Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims
  • Any other duties assigned by management

Supervisory Responsibility

  • None

Qualifications and Education Requirements

  • Previous Customer Service experience
  • Demonstrated strong problem solving abilities
  • Ability to be self-motivated and a team player in a fast paced environment
  • Strong communication verbal and written, organization, and problem-solving skills
  • Ability to manage multiple tasks while meeting deadlines
  • Microsoft office suite and familiarity with airline applications
  • Must have the ability to work flexible work hours including availability to work nights, holidays and weekends
  • Possess a valid driver's license and a good driving record

Preferred Skills

  • Prior airline experience

Work Environment

  • This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; climb or balance, and stoop, kneel, crouch or crawl. The employee is frequently required to sit, use hands or finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Inquiries and Information

Sun Country Airlines