Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140 destinations in the United States, Canada, and the Caribbean. Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country.
With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
The Internal Evaluation Program (IEP) Evaluator – Flight Operations conducts comprehensive, quality assessments of Endeavor Air’s management systems to ensure they produce functional operations that are safe, compliant and meet the company’s business needs. This position focuses primarily on Flight Operations and the Operations Control Center (OCC).
- Support regulatory compliance of the Flight Operations, OCC, and other departments as needed by identifying and assessing potential exposure to noncompliance findings by government agencies.
- Perform in-depth evaluations, audits, and inspections as a part of an ongoing Internal Evaluation Program to continually assess the adequacy of managerial controls and processes in operations department systems and other functional areas of the company.
- Conduct extensive research into existing company systems to assess where gaps may exist that may lead to safety, quality or regulatory deficiencies. The FAA quality attributes of System Safety will be used as a standard, as well as IATA’s Standards and Recommended Practices (ISARPs).
- Evaluations will include interviews with individuals at all levels of the organization (front line employees to company officers) in order to determine how well the current managerial systems are working. This will include in-briefing and out-briefing sessions to top department leaders when conducting full-scale evaluations.
- Identify and issue findings, concerns and observations via the company’s quality management software (Q-Pulse), with substantiating evidence, to help auditees determine the causes of deficiencies and to gain visibility to improvement opportunities in operational and safety systems.
- Perform review of submitted Corrective Action/Preventative Action (CA/PA) responses to determine if the root cause analysis and corrective actions proposed by the audited manager are likely to be effective in correcting the discrepancy identified by the Evaluator in the CA/PA.
- Perform follow-up evaluations of previously identified issues to assure corrective actions were completed and are effectively successful in preventing recurrence.
- Verify the implementation of solutions and risk controls within a specific time.
- Initiate, recommend, or provide resource assistance to those developing solutions to findings or concerns through process design, accountability elements or other best-practice components.
- Document findings and concerns identified in reports and records.
- Present IEP reports that present details regarding specific systemic problems and the assessed effectiveness of implemented controls, especially safety risk controls, or broader solutions.
- Ensure Endeavor Air operational policies and procedures are in compliance with FAA regulations, company standards, partner carrier expectations and industry best practices.
- Identify deficiencies and safety hazards in Endeavor Air operations programs and assist department managers, when appropriate, in developing action plans to correct those deficiencies.
- Train others on the IEP team in specific areas of personal expertise to allow an exchange of investigative knowledge and process understanding.
- Prepare internal evaluation reports as specified by Safety Department management.
- Provide oversight and assessment of SMS performance within functional areas being evaluated.
- May involve long periods of sitting; computer work, in a typical office environment.
- Other duties as assigned.
- Bachelor’s degree or a combination of education and related experience
- Experience in overseeing, managing and/or analyzing business processes
- Part 121 airline experience preferred
- Knowledge of 14 CFR Part 121 and Part 5 regulations and guidance, as applied to flight operations
- Airline Transport Pilot (ATP) certificate with turbojet rating preferred
- Experience working as a quality assurance auditor or evaluator for an air carrier or within another industry preferred
- Reliable and self-motivated
- Analytical, interpretive and organizational skills
- Ability to multi task efficiently and effectively to meet deadlines
- Interpersonal, written and verbal communication skills and able to work with all levels of an organization
- PC proficient in Microsoft Office software, specifically Word, Excel, and Outlook
- Ability to work additional hours including evenings, weekends, and holidays, as needed
- Some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, files, etc. not in excess of 30 lbs.
- Up to 10% travel as needed