Seasonal Customer Service Agent (Ticketing)

The Seasonal Customer Service Agent position is responsible for supporting peak season operations. Specifically, seasonal agents are accountable for providing total customer service to all customers for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, and baggage areas.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Seasonal Customer Service Agent you’ll enjoy these benefits and starting day one of employment:  

• Starting day one free standby and discounted travel privileges for employees, family, & friends on all Sun Country flights year-round.

ESSENTIAL FUNCTIONS

• Provides exceptional customer service to passengers through the Terminal to include ticketing and baggage
• Provide general information to passengers, such as directions and flight information
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
• Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
• Enforce safety/security measures and monitor sensitive safety zones
• Ensure compliance with FAA, Sun Country, and airport regulations
• Any other duties assigned by management

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Class Training Schedule: October 9-13, 2023, from 9:00am- 5:00pm.

Seasonal Peak Required Availability & Minimum Hours:

You will be expected to work the number of shifts identified.

• MEA week (October- Wednesday through Sunday):  10 hours
• Thanksgiving (Sunday before Thanksgiving to Sunday after):  15 hours 
• Christmas/New Year Holiday (12/15-1/8):  15 hours per week/45 hours for period
• Spring Break (2/15-4/8):  15 hours per week/15 hours for period if student or teacher; 60 hours for non-student or teacher employees
• Summer (Last week of May to Sep 1) – 15 hours per week/220 hours for period

Shifts are scheduled for 5 hours each. After each season a review of the hours worked will be completed and agents must meet the required shifts and hours to maintain seasonal employment status moving forward.  

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Previous customer service experience
• Effective communication skills, both written and verbal
• Ability to work efficiently under time constraints
• Ability to work a flexible schedule including nights, weekends, and holidays
• Must be able to obtain an MSP SIDA badge with a CBP Seal.

PREFERRED SKILLS

• Previous airline customer service experience

WORK ENVIRONMENT

This job operates at the MSP Airport Terminal 2. The noise level in the work environment is usually moderate but may become high at various times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 100 pounds. This position will be required to occasionally push/pull up to 300 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO STATEMENT

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.