Shuttle Service Supervisor

As the Shuttle Services Supervisor, you will:

• Daily oversee the transportation and Concierge department including Shuttle, Bell, Valet, Door services, parking, Concierge, and the front drive
• Open availability is required for events with a shift mainly consisting of Tuesday-Saturday 11am-7pm
• Supervise check-ins and checkouts by coordinating actions of the Bell, shuttle, valet, and door Staff for maximum utilization.
• Oversee bell stand, receiving telephone messages, emails and taking appropriate action.
• Manage staffing levels and placement of Transportation department to maintain appropriate guest flow.
• Plan and supervise organization and implementation of group luggage handling and/or storage (i.e. labeling and locking), and execute delivery.
• Plan and supervise organization and implementation of group Valet events and parking.
• Supervise and implement group amenities.
• Supervise execution of group transports.
• Prepare and process Conference Services gratuity forms for luggage handling.
• Attend weekly Sales/Conference Resume meetings, as needed.
• Attend pre-conference meetings on behalf of Guest Services.
• Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.).
• Lead Transportation and Concierge Staff work assignments, manage scheduling of Transportation and Concierge Staff.
• Ensure appropriate staffing levels for events and large group arrivals/departures.
• Act as Manager on Duty in the absence of other leadership to respond to and resolve escalated guest concerns or requests.
• Assist with coordinating security detail as needed for events and VIP guests.
• Oversee marquees for accurate and organized presentation of information.
• Deliver messages from Front Desk or Concierge to guests.
• Manage the operation with integrity to achieve key performance goals. Monitor, analyze and improve all primary variables impacting operating revenue and costs. Act with a sense of urgency to achieve exceptional performance.
• Ensure that all team members are properly trained and compliant with standard processes and procedures. 
• reviews and audits documentation related to operations daily (e.g., MVR, daily diver logs, Staff time and attendance, Maintenance logs), following up where appropriate.
• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising and rewarding.