Position Summary

Under the direction of Retail Manager, oversees store operations and provides direction to retail associates in accordance with Company’s GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
  • Trains to, and maintains retail standards, policies and procedures
  • Opens and closes retail locations as directed by management
  • Assists retail management with the daily cash procedures and operations
  • Monitors store floor, assist with guests needs and requests
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays.
  • Ensures integrity of physical inventory and par levels
  • Maintains cleanliness and safety standards throughout the retail shops
  • Assists in receiving and stocking of merchandise, as directed by management
  • Performs duties as assigned

Non-essential Functions:

  • Performs retail cashier duties when needed
  • Assists management in recruiting, interviewing and selecting retail associates
  • Assists management with scheduling of staff

Education & Experience:

  • Minimum one year supervisory experience in a customer service and/or retail environment preferred
  • Previous cash handling experience required
  • Previous experience working with point of sale (POS) system required
  • High school Diploma or GED required

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.   
  • Ability to handle multiple tasks simultaneously in fast-paced environment.
  • Ability to work independently and as a team member
  • Basic math skills; ability to accurately handle money and count change.
  • Willingness to aggressively sell assigned items.

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.
  • Ability to stand for entire length of shift
  • Ability to walk up and down stairs frequently
  • Bending, reaching, climbing on step stool
  • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system

Environmental Working Conditions:

  • Majority of time spent in indoor, climate-controlled environment of retail store
  • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations. 
  • Must be able to work a flexible schedule including nights, weekends and Holidays.

Equal Employment Opportunity

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.

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Delaware North