Frequently Asked Questions
If you're not finding the answer you seek, contact our Customer Communications office at 612-726-5555. Live agents are ready to serve you, 8 a.m. – 8 p.m. Or contact us online and we'll be in touch as soon as possible.
Q: Is MSP still open?
A: Yes. Although airlines have reduced their flight schedules and seat capacities across all airports, MSP remains open and flights are still arriving and departing. Check with your individual airline regarding your flight.
Q: Do I need to plan for extra time before my flight?
A: We still recommend arriving at the airport two hours prior to a domestic flight’s departure and three hours prior for international flights.
Q: What is being done at the airport to minimize the risk of COVID-19?
A: We have ramped up cleaning and disinfecting procedures for all MSP touchpoints throughout Terminals 1 and 2. Our cleaning partner has established a formal COVID-19 response team and microbial remediation plan and is disinfecting touchpoints throughout public spaces. Focus areas include high-traffic restrooms, terminal seating, handrails and food courts.
In addition, we have placed hand sanitizers in many high-traffic locations throughout both Terminals 1 and 2 at MSP.
More recently, we have strongly encouraged passengers to wear face coverings when they come to the airport.
We are in daily contact with our many partners – from airlines to the local Centers for Disease Control (CDC), the Minnesota Department of Health, the Minnesota Governor’s office, the Transportation Security Administration and the U.S. Customs and Border Protection – to ensure MSP remains open and operating safely for the traveling public.
Q: Are restaurants still open at MSP?
A: Yes. There are restaurants on the secure side of both terminals that continue to offer service. Some venues may have reduced hours and some are closed; however we are working with our partners to ensure food options are available to all within both Terminals 1 and 2. All restaurants are encouraging diners to keep a safe social distance from others.
Q: Is the Armed Forces Service Center still open?
A: Due to the COVID-19 outbreak, new Department of Defense travel restrictions, and concerns for its volunteer workforce, the Armed Forces Service Center at MSP temporarily closed its doors on Wednesday, March 18. Watch for a reopening date later this summer. The AFSC troop greeters will continue to support large troop movements as requested.
For updates, follow the Armed Forces Service Center on Facebook at: https://www.facebook.com/ArmedForcesServiceCenterMSPAirport/ or on Instagram at: https://www.instagram.com/armed_forces_service_center_mn/?hl=en
We will also update this web page when new information becomes available.
Q: Is the InterContinental Hotel at MSP still open?
A: Yes. The hotel is open and taking reservations. Several of the hotel's restaurants are opening as of mid-June 2020. More information about current operations can be found here.
Q: Is the Blue Line light rail still running and serving the airport?
A: The Blue Line continues to operate and serve MSP. However, operations along the entire line – including between Terminals 1 and 2 - will cease each day between 9 p.m. and 6 a.m. until further notice.
The exception is the Metro Blue Line airport shuttle between Terminal 1 and Terminal 2 LRT stations, which will continue to operate overnight. Trips that are scheduled to begin before 9 p.m. or after 6 a.m. will operate as scheduled.
More information from Metro Transit is available here.
Q: What if I parked at MSP and my return was delayed due to the pandemic? Can I get a discount on parking?
A: We have a process in place to issue refunds due to hardships outside of your control. Reach out to email@example.com for more information. You’ll want to have your parking receipt and a copy of your original itinerary available.
Q: I have a prebooked parking reservation at MSP that I want to alter. How do I do that?
A: If you need to change or cancel a prebooked parking reservation, visit this website.
Q: Is all parking still open?
A: The Quick Ride Ramp is closed until further notice and its shuttle service is suspended.
Valet Parking is temporarily closed.
Q: Are the shuttles that offer service to other cities still operating at the airport?
A: Some have suspended service while others have reduced their schedules. A summary is below. You're urged to contact your carrier for updates before riding.
Groome: All service suspended. (St. Cloud, Duluth, Eau Claire, La Crosse, Rochester)
Landline: Presently serving Mankato with four trips daily; and three trips daily to Duluth. Trips are only cancelled if there are no reservations. (Duluth and Mankato)
Rochester Shuttle Service: Operating, but limiting its schedule on a day-to-day basis. (Rochester)
Land to Air Express: All service operating. (Mankato, St. Peter)
NWT Express Shuttle: Taking reservations and operating on an ad hoc basis. (Wisconsin)
Jefferson Lines: Operating without any changes.
Q: Is the Airport Conference Center open?
A: The Airport Conference Center is not open for walk-ins but is operating on an ad hoc basis upon request. Contact the Conference Center for more information.
Q: Why are the information booths not staffed?
A: The Airport Foundation MSP, which manages the Travelers Assistance program, is re-opening the information booths on Monday, June 29, 2020. Plexiglas shields are installed on the booths now, which will be staffed by only one volunteer, who will wear a face mask. All passengers are strongly encouraged to wear a face mask.
Live music was also temporarily suspended but is coming back the week of June 29 as well, along with the animal ambassadors.
Q: Is the connector bridge between Concourse G and Concourse C still open?
A: No, passengers should plan their routes through the Main Mall.
Q: Are there any other services that have been affected?
A: Yes, Delta Air Lines has suspended operations at two of its check-in locations at Terminal 1: along the Upper East Roadway and on the tram level.
Passengers are advised to use Terminal 1’s ticketing lobby to check their bags.
Delta Sky Caps are now available on the departures level (ticketing lobby level) at Terminal 1 to check your bags. The Sky Caps are no longer located on the Upper East Roadway.
Also, Delta Air Lines closed its Sky Club on Concourse C on March 19. The Delta Sky Club by Concourse F remains open.