Salary: $60,000 - $75,000 annually
The Ramp Manager is responsible for proactively monitoring the work of assigned staff and ensures that safety policies and security measures are always maintained. Ramp Managers promote customer satisfaction for each airline and maintains quality standards for each operation. The Ramp Manager maintains superior employee relations while directing and coordinating baggage, cargo, and ramp loading operations. Ramp Managers develop supervisors and agents and promote team building to create a high-performance ramp team. The Ramp Manager monitors results and controls costs.
Responsibilities
- Accomplish department objectives by planning, managing staff and evaluating outcomes
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensure a safe, secure, and legal work environment
- Develop and promote work standards
- Responsible for care and operation of all company equipment and property
- Be a key contributor to the company safety program
- Full responsibility for delivering effective ramp operation solutions to our customers
- Complete all airline reports required for all ramp and aircraft servicing
- Provide support to front line employees
- Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers
- Develop personal growth opportunities
- Approve and develop training
- Responsible for coordinating operational differences between customers
- Resolve service issues in a timely manner with tact and diplomacy
- Responsible for proactively managing safety, security processes and procedures
- Create and maintain a positive culture by managing the performance and development of employees
- Build and maintain relationships with key stakeholders
- Receive and maintain GSC qualification
- Understand company financial objectives
- Comply with company budget requirements
- Work to create overall company profitability
- Understand contract requirements and customer expectations
- Provide employee performance improvement plans and discipline as needed
- Monitor and/or conduct required training of personnel
- The Ramp Manager may be part of the operation and assigned additional duties
Qualifications
- 3 to 5 years management experience
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College Degree preferred
- Ability to pass a pre-employment drug screen and criminal history background check
- Excellent leadership, customer service skills and strong work ethic
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Extensive airport operational experience
- Ability to work under pressure
- Must be flexible to work various shifts, weekends, or irregular shifts, holidays
- Subject to non-DOT drug and/or alcohol testing
- Ability to work in a team-oriented environment
Benefits
- Paid Time Off
- Profit Sharing
- Free Parking
- 401k
- Life Insurance
- Medical, Dental and Vision Coverage, HSA
- Travel benefits when requested and approved