Assistant General Manager

Portal Lounge, a next-generation airport lounge by Gameway, is hiring a full-time Assistant General Manager (AGM) to support operations at our MSP airport location.

This is a key leadership role responsible for supporting daily lounge operations, leading shifts, developing team members, and ensuring every guest has a best-in-class experience. You’ll work closely with the General Manager to drive performance, maintain high standards, and build a fun, high-energy environment.

If you’re an energetic, service-driven leader ready to take the next step in your career, apply today!

Job Duties/Responsibilities:

• Support daily lounge operations to deliver an exceptional guest experience

• Serve as Manager-on-Duty during assigned shifts, ensuring smooth operations

• Lead, coach, and motivate team members in a fast-paced environment

• Provide real-time feedback to employees to maintain service and performance standards

• Assist with recruiting, hiring, onboarding, and training new team members

• Support sales initiatives and help drive revenue through strong execution

• Monitor staffing levels and assist with scheduling and labor efficiency

• Resolve guest concerns promptly and escalate complex issues when needed

• Ensure compliance with company policies, airport regulations, and safety standards

• Maintain cleanliness, organization, and brand presentation across the lounge

• Support inventory management, audits, and supply organization

• Assist with ordering, invoice review, and operational purchasing

• Help maintain equipment and technology by troubleshooting and escalating issues

• Support implementation of company initiatives and operational improvements

Minimum Qualifications:

• Three (3) years of supervisory or management experience in hospitality, restaurant, or entertainment environments

• Experience working in fast-paced, guest-focused settings

• Experience working in or overseeing both front and back of house

• Strong interpersonal, communication, and problem-solving skills

• Proven ability to motivate and support team members on the floor

• Fueled by a burning desire to grow and level up with the company

• High level of customer service with a passion for creating memorable guest experiences

• Energetic, positive, and adaptable under pressure

• Basic understanding of sales performance and operational metrics

• Ability to lift and maneuver up to 30 pounds

   

* All candidates must be able to pass a background check for the required badging by that airport.

Preferred Qualifications:

• Associate’s or higher degree in business, hospitality, or related field

• Experience working with both front-of-house (FOH) and back-of-house (BOH) teams

• Experience in airport or high-volume hospitality environments

• Experience supporting new location opening

• Demonstrated interest in gaming culture, with up-to-date understanding of video game trends, platforms, and gaming technology

   

Compensation:

• Pay: $60,000 – 70,000 annually

Schedule:

• Full-time, approx. 45 hours per week; weekday schedule varies according to the organization’s needs and lounge performance. Weekends and holiday availability are required, just in case.

   

Benefits:

• Health/Medical Benefits

• Retirement benefits + matching

• Paid time off (PTO)

• Fun, inclusive, game-driven company culture

• Autonomy to build your high-performing team

• Growth opportunities within a rapidly expanding company

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