Mar 10, 2020

MSP International Named Best Airport in North America for Fourth Consecutive Year

For the fourth straight year, Airports Council International (ACI) has named Minneapolis-St. Paul International (MSP) the Best Airport in North America in the 25-40 million passenger category.

Airports are scored based on customer surveys conducted at airports in 91 countries around the world. Customers answer questions about 34 key performance indicators to measure their satisfaction with their airport experience.

Surveys are conducted through ACI’s Air Service Quality program, the industry’s leading airport customer experience benchmarking tool.

“It is gratifying that year after year travelers rate Minneapolis-St. Paul International higher than any other airport of its size in North America and among the very best in the world,” said Metropolitan Airports Commission CEO Brian Ryks. “I credit MSP’s continued strong performance not only to the very talented workforce at the Metropolitan Airports Commission, but also to the effective partnerships the Commission has built with airlines, concessionaires, federal agencies, the Airport Foundation MSP and many other organizations operating MSP. At the end of the day, MSP stands out because of the 21,000 people who work there, take pride in their airport and provide the high quality experience travelers want.”

ACI World Director Angela Gittens said, “The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience. Delivering a better customer experience is an important business strategy in an increasingly competitive airport industry.” Ryks noted that many travelers have a choice regarding which airport they use to connect. “By providing a great airport experience, we help make MSP International an airport of choice for people around the world. That drives demand at MSP and results in more air service options for Minnesotans.”

The Metropolitan Airports Commission owns and operates an airport system that includes Minneapolis-St Paul International and six general aviation airports. One of the nation’s largest airport systems, the MAC delivers more than $16.7 billion annually for the local economy and supports more than 90,000 jobs in the region.

The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to the more than 39 million passengers from around the globe who arrive or depart through MSP each year. Though a public corporation of the state of Minnesota, the organization is not funded by income or property taxes. Instead, the MAC’s operations are funded by rents and fees generated by users of its airports.

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