A number of accessibility services are available at MSP for travelers who need them:

Accessibility Services Maps

Below are links to maps for each terminal with accessibility services highlighted.

Prior Arrangements

Before you fly, calling your airline to arrange wheelchair services, oxygen requirements and other accommodations will help ensure a smooth experience at the airport. Most airlines have options through their reservations systems that allow travelers to identify specific needs.

Assistance at the Airport

Once you get to the airport, airline personnel, the MSP Customer Communications Office, and Travelers Assistance volunteers are available to assist and answer questions.

The Travelers Assistance central office and waiting area is located at Terminal 1 near the entrance to Concourse D. Inside Terminal 1, look for information booths in the following locations:

  • Departures Level between Doors 2 and 3
  • Entrance to Concourse A/B
  • Concourse C across from Gate C12
  • Airport Mall, near the entrance to Concourse E
  • Airport Mall, near the entrance to Concourse F
  • Arrivals Level between Doors 2 and 3

At Terminal 2, a Travelers Assistance information booth is located on Level 1, near Door 8 and Baggage Claim.

Security Screening Procedures / TSA Cares

Learn more about security screening procedures for people with special needs by visiting TSA’s website

TSA Cares provides additional assistance to travelers with disabilities or special circumstances during the security screening process. Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. 

Americans with Disabilities Act (ADA) Policy and Complaint Procedure



To make a reasonable modification request please contact Tekia Jefferson at 612-467-0415 or Tekia.Jefferson@mspmac.org.

Unlawful Discrimination Notice

Learn about the airport’s unlawful discrimination policy, or file a complaint.

Discrimination complaints can be directed to the Title VI coordinator for MSP, Tekia Jefferson, 612-726-8196.


Vitals Aware Services

Vitals is a downloadable app that allows a person or caregiver to voluntarily provide real-time critical information about medical conditions, visible and invisible intellectual and developmental conditions, or disabilities, memory loss and mental health challenges. The customized account profiles often include de-escalation cues and techniques, behavior triggers, current medications, and other critical information for first responders. The app uses a Bluetooth feature that pings authorities when in proximity to the individual.

This partnership is a part of Travel Confidently MSP, an effort to provide travelers a safer experience on their journeys. Learn more about Vitals Aware Services.