A number of accessibility services are available at MSP for travelers who need them:

Accessibility Services Maps

Below are links to maps for each terminal with accessibility services highlighted.

Prior Arrangements

Before you fly, calling your airline to arrange wheelchair services, oxygen requirements and other accommodations will help ensure a smooth experience at the airport. Most airlines have options through their reservations systems that allow travelers to identify specific needs.

Assistance at the Airport

Once you get to the airport, airline personnel, the MSP Customer Communications Office, and Travelers Assistance volunteers are available to assist and answer questions.

The Travelers Assistance central office and waiting area is located at Terminal 1 near the entrance to Concourse D. Inside Terminal 1, look for information booths in the following locations:

  • Ticketing Level between exit Doors 3 and 4
  • Entrance to Concourse A/B
  • Concourse C across from Gate C12
  • Airport Mall, near the entrance to Concourse E
  • Airport Mall, near the entrance to Concourse F
  • Baggage Claim Level near Doors 2 and 5

At Terminal 2, a Travelers Assistance information booth is located on Level 1, in Baggage Claim.

Security Screening Procedures

Learn more about security screening procedures for people with special needs by visiting TSA’s website

Travelers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. 

Americans with Disabilities Act (ADA) Policy and Complaint Procedure

ADA Policy and Complaint Procedure 

To make a reasonable modification request please contact Tekia Jefferson at 612-467-0415 or Tekia.Jefferson@mspmac.org.

Unlawful Discrimination Notice

Learn about the airport’s unlawful discrimination policy, or file a complain

Title VI Poster

Discrimination complaints can be directed to the Title VI coordinator for MSP, Tekia Jefferson, 612-726-8196.