Contact & FAQ

Central to the Twin Cities metro area, the Airport Conference Center at MSP is located in Terminal 1, inside the secure areas (above the entrance to Concourse F, Mezzanine Level). The Great Room at MSP space is located in Terminal 1, Concourse G. 

Ticketed passengers (both attendees that are departing from or arriving to MSP Terminal 1) do not need a separate security pass. Non-ticketed attendees and those coming from MSP Terminal 2 or via charter or private plane will need a security pass to enter the Conference Center. To obtain security passes, contact us at least 48 hours prior to your meeting with the following information: Full name, date of birth and gender (all information must match driver’s license or government-issued I.D.). Failure to provide accurate attendee information in a timely manner may delay or prevent individuals from receiving a security pass and entering the Conference Center. On-site parking is available by using the airport parking facilities.

Absolutely! Our conference spaces are conveniently located making it a great option for meetings even if you’re not flying. It can be especially useful if you have meeting guests flying in. If you don’t have a boarding pass to go through security, you’ll need a concourse pass. To obtain a concourse pass, you must provide:

• First and last name
• Gender
• Date of birth (as shown on your acceptable form of identification)

Review acceptable identification for TSA checkpoints.

The Conference Center at MSP is open 8 a.m. to 5 p.m., Monday through Friday (weekend availability as requested in advance). A one-hour additional fee will be charged for any reservation or service that requires staff presence before 7 a.m. or after 5 p.m., weekdays or anytime on weekends/holidays.

Credit card information must be provided when making a reservation. We accept cash, American Express, Visa, MasterCard, and Discover. No other forms of payment are accepted. Cancellation Policy:

• Individual office spaces: Full room and catering charges will apply for no-shows and reservations cancelled with less than 24 hours’ notice.
• 2-20 person spaces: Full room and catering charges will apply for reservations cancelled with less than 48 hours’ notice.
• 21-100 person spaces: Full room and catering charges will apply for reservations cancelled with less than 14 days’ notice.
• The Great Room at MSP: Full room and catering charges will apply for reservations cancelled with less than 30 days’ notice.

Please submit catering food and beverage orders at least 1 week prior to your meeting (no changes within 1 week) and the final number of attendees at least 48 hours prior to your meeting. Food and beverage prices are guaranteed for 30 days prior to your meeting date. Consumption of all food and beverages must take place within the conference center facilities. Removal of food or beverages is not permitted. Outside food or beverages are not allowed. Violation of this policy will result in a mandatory $250 clean-up fee. Catering performance is contingent upon the ability of management to complete the agreement and is subject to labor troubles, disputes, or strikes; accidents; food, beverage or other sullies; Acts of God; and other causes beyond management’s control.