The Airline Station Manager is responsible for compliance of all aspects of their respective operations at MSP including regulatory, airport and company policies and procedures. The Airline Station Manager will proactively maintains all customer and operational standards set forth by the airline.
JOB RESPONSIBILITIES
- Effectively communicate all business to internal and external departments and customers
- Maintain staff by recruiting, selecting, orienting, and training employees
- Maintain and promote a safe environment for employees, customers and aircraft
- Liaise with local contracts providing service to the airline (i.e., fueling, deicing, wheelchair service)
- Interact with employees, customers, service providers, vendors, regulatory agencies and airport personnel
- Complete all required airline and vendor reports
- Comply with all regulatory procedures and directives
- Lead station team to ensure compliance of all customer service, baggage handling and departure procedures. Analyze performance and verify quality control, implementing appropriate measures as necessary to meet established station goals.
- Resolve service issues in a timely manner with tact and diplomacy
- Responsible for proactively managing safety, security processes and procedures
- Create and maintain a positive culture by managing the performance and development of employees
- Build and maintain relationships with key stakeholders
- Understand contract requirements and customer expectations
- Become GSC qualified
- Other duties as assigned
QUALIFICATIONS
- 2 years supervisory experience
- College degree preferred
- Ability to pass a pre-employment drug screen and criminal history background check
- Excellent leadership and customer service skills
- Strong work ethic
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Extensive airport operational experience
- Ability to work under pressure
- Must be flexible to work various shifts, weekends or irregular shifts, holidays
- Ability to work in a team-oriented environment
BENEFITS
- Paid Time Off
- Profit Sharing
- Free Parking
- Life Insurance
- Medical and Dental Coverage, HSA
- Travel benefits when requested and approved