The duties of an Airport Lobby Customer Service Agent involve directly interacting with passengers providing basic customer service functions, checking boarding passes in the first class and TSA Precheck lines, answering questions and assisting passengers through the airport as best as possible.  Agents control their assigned queue and also communicate with team members at different checkpoints in order to efficiently keep all lines balanced.

  • Checking passenger boarding passes and directing to the appropriate lane
  • Directing passengers to most efficient checkpoint
  • Working with the Supervisor to maintain balanced wait times at all checkpoints
  • Opening and closing queue stanchions as operationally necessary
  • Assisting passengers with general airport questions
  • Addressing large crowds to convey necessary information
  • Help keep lines separated and organized as they overflow from the queues
  • Assisting with queue reconfigurations as daily needs require
  • Reporting to a supervisor on any abnormal operational complexities
  • Ability to comply with attendance/tardiness standards
  • Able to perform under pressure and with large crowds of people
  • Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
  • Other duties as assigned

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