Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
We have an exciting opportunity for Customer Service Agents and Customer Experience Representatives! These team members provide superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The starting pay for these positions is between $17.50-$21.00 / hour plus potential bonuses and is located at the St. Paul Minneapolis International Airport (MSP)- 4901 Glumack Dr. Saint Paul, MN 55111.
We offer a robust Benefits Package including, but not limited to:
- Paid time off - Full Time
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) - Full Time
- Life Insurance - Full Time
- Training and development
Qualifications:
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Must be at least 18 years of age.
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High School Diploma or G.E.D. required.
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Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
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Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).
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Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans