General Manager

Ready to run the lounge that travelers will talk about long after they land?
Are you a leader who can turn a location into a must-visit destination?

Do you want to join a company that’s revolutionizing airport entertainment?

Portal Lounge, a next-generation airport lounge by Gameway, is hiring a full-time General Manager to lead its new location at MSP airport. 

This is a high-impact leadership role responsible for building and developing a high-performing team, driving strong sales results, and delivering an exceptional, best-in-class guest experience.

If you’re an energetic leader who loves building teams, delivering standout guest experiences, and creating a fun, high-performing environment, apply today!

Job Duties/Responsibilities:

• Lead daily lounge operations to deliver an exceptional guest experience.

• Drive revenue and sales performance by setting goals, tracking results, and executing strategies.

• Recruit, hire, and train a high-performing team aligned with company culture.

• Coach and develop employees through ongoing feedback and performance evaluations.

• Manage staffing, scheduling, and labor controls to meet business needs efficiently.

• Resolve guest escalations and service challenges professionally and quickly.

• Maintain strong service standards focused on cleanliness, speed, and consistency.

• Ensure compliance with airport rules, safety standards, and company policies at all times.

• Manage incident response and safety issues and ensure proper follow-up and reporting.

• Oversee inventory controls and audits to prevent loss, shortages, and errors.

• Review invoices/orders and manage operational purchasing accurately and on time.

• Ensure lounge presentation and cleanliness meet brand expectations every day.

• Maintain equipment and technology uptime by troubleshooting and escalating maintenance needs.

Minimum Qualifications:

• Three (3) years of general management experience in a restaurant or entertainment environment. Experience must include overseeing food, beverage, and customer experience.

• Experience must include overseeing FOH, BOH, and a full-service bar.

• Managed a minimum of five (5) direct reports, handling recruitment, training, performance management, and terminations.

• Strong sales acumen and proven ability to meet and exceed financial targets.

• Proven ability to lead, motivate, and develop a high-performing team.

• Fueled by a burning desire to grow and level up with the company.

• Excellent communication, interpersonal, and conflict resolution skills.

• Energetic, positive, and adaptable personality that thrives under pressure.

• High-level customer service with a commitment to creating memorable guest experiences.

• Ability to lift and maneuver up to 30 pounds.

* All candidates must be able to pass a background check for the required badging by that airport.

Preferred Qualifications:

• Associate’s or higher degree in business, hospitality, or related field preferred.

• Experience managing both front and back-of-house (FOH and BOH) teams.

• Experience managing a restaurant location in an airport environment.

• Experience opening new company locations.

• Demonstrated interest in gaming culture, with up-to-date understanding of video game trends, platforms, and gaming technology.

Compensation and Work Schedule:

• Pay: $85,000 – $100,000 
• Schedule: Full-time, 40 hours per week; weekday schedule varies according to the organization’s needs and lounge performance. 

Benefits:

• Health/Medical Benefits
• Retirement benefits + matching
• Paid time off (PTO)
• Airport parking expenses covered
• Fun, inclusive, game-driven company culture
• Autonomy to build your high-performing team
• Growth opportunities within a rapidly expanding company

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