The Passenger Service Agent is the first impression of a passenger's airport experience. Passenger Service Agents perform all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage, collection of excess baggage charges, and providing passengers with general travel information.    

  • Aircraft boarding and deplaning
  • Coordinating between each assigned carrier to ensure that service meets the needs of the carrier to ensure on-time schedules are met
  • Performs duties at boarding gates when enplaning and deplaning passengers
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents
  • Determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures
  • Able to perform under pressure and within fixed time constraints
  • Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Operate jet bridge to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
  • Able to stand and work in one location for up to four hours at a time
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision
  • Other duties as assigned

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