The Passenger Service Agent is the first impression of a passenger's airport experience. Passenger Service Agents perform all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage, collection of excess baggage charges, and providing passengers with general travel information.
• Aircraft boarding and deplaning
• Coordinating between each assigned carrier to ensure that service meets the needs of the carrier to ensure on-time schedules are met
• Performs duties at boarding gates when enplaning and deplaning passengers
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents
• Determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures
• Able to perform under pressure and within fixed time constraints
• Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
• Able to greet and assist all customers in a prompt, friendly, and courteous manner
• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
• Operate jet bridge to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
• Able to stand and work in one location for up to four hours at a time
• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport
• Work independently without direct supervision
• Other duties as assigned
QUALIFICATIONS
• High School Diploma or GED
• Ability to pass a pre-employment drug screen and criminal history background check
• Excellent customer service skills and strong work ethic
• Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime
• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on to raised surfaces
• Computer proficiency
BENEFITS
• Paid Time Off
• Profit Sharing
• Free Parking
• Life Insurance
• Medical and Dental Coverage, HSA