Pay: $18.00/hr. - $21.00/hr.

The Passenger Service Agent is the first impression of a passenger's airport experience. Passenger Service Agents performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage, collection of excess baggage charges, and providing passengers with general travel information.    

Responsibilities
  • Aircraft boarding and deplaning
  • Coordinating between each assigned carrier to ensure that service meets the needs of the carrier to ensure on-time schedules are met
  • Performs duties at boarding gates when enplaning and deplaning passengers
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents
  • Determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures
  • Able to perform under pressure and within fixed time constraints
  • Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner
  • Accept and process checked baggage weighing up to 100 lbs. and place on conveyor belts.
  • Operate jet bridges to place them in positions prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
  • Able to stand and work in one location for up to four hours at a time
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision
  • Other duties as assigned
Qualifications
  • High School diploma or GED preferred
  • Ability to pass a pre-employment drug screen and criminal history background check
  • Excellent customer service skills and strong work ethic
  • Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime
  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds onto raised surfaces
  • Subject to non-DOT drug and/or alcohol testing
  • Computer proficiency
Benefits
  • Paid Time Off
  • Profit Sharing
  • Free Parking
  • 401k
  • Life Insurance
  • Medical, Dental and Vision Coverage, HSA
  • Travel benefits when requested and approved

Inquiries and Information

Company
Innovative Handling Solutions