Pay: $18.00/hr. - $21.00/hr.
The Passenger Service Agent is the first impression of a passenger's airport experience. Passenger Service Agents performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage, collection of excess baggage charges, and providing passengers with general travel information.
Responsibilities
- Aircraft boarding and deplaning
- Coordinating between each assigned carrier to ensure that service meets the needs of the carrier to ensure on-time schedules are met
- Performs duties at boarding gates when enplaning and deplaning passengers
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents
- Determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures
- Able to perform under pressure and within fixed time constraints
- Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
- Able to greet and assist all customers in a prompt, friendly, and courteous manner
- Accept and process checked baggage weighing up to 100 lbs. and place on conveyor belts.
- Operate jet bridges to place them in positions prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
- Able to stand and work in one location for up to four hours at a time
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
- Other duties as assigned
Qualifications
- High School diploma or GED preferred
- Ability to pass a pre-employment drug screen and criminal history background check
- Excellent customer service skills and strong work ethic
- Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds onto raised surfaces
- Subject to non-DOT drug and/or alcohol testing
- Computer proficiency
Benefits
- Paid Time Off
- Profit Sharing
- Free Parking
- 401k
- Life Insurance
- Medical, Dental and Vision Coverage, HSA
- Travel benefits when requested and approved