The Passenger Service Agent is the first impression of a passenger's airport experience. Passenger Service Agents perform all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage, collection of excess baggage charges, and providing passengers with general travel information.    


• Aircraft boarding and deplaning

• Coordinating between each assigned carrier to ensure that service meets the needs of the carrier to ensure on-time schedules are met

• Performs duties at boarding gates when enplaning and deplaning passengers

• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents

• Determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures

• Able to perform under pressure and within fixed time constraints

• Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations

• Able to greet and assist all customers in a prompt, friendly, and courteous manner 

• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

• Operate jet bridge to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors

• Able to stand and work in one location for up to four hours at a time

• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport

• Work independently without direct supervision

• Other duties as assigned


• High School Diploma or GED

• Ability to pass a pre-employment drug screen and criminal history background check

• Excellent customer service skills and strong work ethic

• Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on to raised surfaces

• Computer proficiency 


• Paid Time Off

• Profit Sharing 

• Free Parking 

• Life Insurance

• Medical and Dental Coverage, HSA

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