The Passenger Service Agent is the first impression of a passenger's airport experience. Passenger Service Agents perform all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage, collection of excess baggage charges, and providing passengers with general travel information.
JOB RESPONSIBILITIES
- Aircraft boarding and deplaning
- Coordinating between each assigned carrier to ensure that service meets the needs of the carrier to ensure on-time schedules are met
- Performs duties at boarding gates when enplaning and deplaning passengers
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents
- Determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures
- Able to perform under pressure and within fixed time constraints
- Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
- Able to greet and assist all customers in a prompt, friendly, and courteous manner
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Operate jet bridge to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
- Able to stand and work in one location for up to four hours at a time
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
- Other duties as assigned