The Sales Associate’s main role, under the direction of the Manager, is to greet and assist customers, help them select products, and handle payments. This includes processing cash, and debit/credit card transactions. Sales Associates also stock products, assist with inventory, and keep the store clean and organized.
● Greet customers and answer any questions they have about products or services.
● Guide customers to products and suggest items based on their needs.
● Keep customers informed about sales and promotions.
● Handle payments, including cash, credit, and debit cards.
● Process returns and exchanges following company policies.
● Support the company’s goals and follow management’s direction.
● Maintain regular and reliable attendance.
● Follow safety guidelines and report any issues to management.
● Manage multiple tasks and communicate effectively with management.
● Help with loss prevention by following company, security, and rotating product procedures.
● Complete required company training.
● Wear the company-provided uniform, name tag, and security badge at all times during shifts.
● Maintain a neat and professional appearance, adhering to grooming standards.
● Stock shelves, label products, and help with inventory.
● Provide excellent customer service, addressing any issues or concerns.
● Maintain store cleanliness and follow daily tasks.
● Maintain product displays, ensuring items are organized and well-stocked.
● Assist with opening and closing the store, including basic setup and cleanup tasks.
● Monitor the sales floor to ensure a safe and pleasant shopping environment.
● Sweep and mop floors regularly to maintain cleanliness.
● Dust shelves, displays, and products to keep the store tidy.
● Clean windows and glass doors to ensure a polished appearance.
● Wipe down counters, registers, and other surfaces to maintain a clean store.
● Empty trash bins and dispose of waste properly.
● Report any maintenance issues, such as spills or broken equipment, to management.