When Your Flight is Canceled Due to Weather
Airlines will make every effort to provide certificates for discounted hotel rooms to all customers stranded due to weather-related flight cancellations. However, customers are responsible for paying for their accommodations, meals and ground transportation. Policies regarding phone calls, refunds, and other possible expenses vary among airlines. Copies of each airline’s Contract of Carriage can be found at its individual ticket counters as well as on its website.
Rebooking When Your Flight is Canceled
Airlines typically offer rebooking services at their gates, ticket counters and, for Delta passengers, at the Need Help Centers in Terminal 1. You can also call the airlines’ toll-free numbers or use their online services. If you are a Delta Air Lines passenger, the easiest way to rebook your flight is to stop by one of its Need Help Centers. Here you can scan your current boarding pass to be rebooked on the next available flight or speak with a reservation agent. Need Help Centers are located on Concourses A, B, C, D, F, and G. Also, any agent in the Ticketing Level can assist you.
Claiming Your Luggage When Your Flight is Canceled
If your flight is canceled, your airline will automatically transfer all checked luggage to a later flight departing to your destination. If you decide not to travel and are a Delta passenger, please visit one of Delta’s baggage service offices (near carousels 4 or 6 on baggage claim at Terminal 1) to file a claim. For all other airlines, please visit their bag claim office to request your luggage, or check with an airline agent. When there are a high number of flight cancellations, luggage recovery efforts may be more difficult. If you need medication from your checked luggage, airlines will make every attempt to retrieve it for you. Go to your airline’s baggage claim office and explain your need, or check with an agent from the airline for assistance. You will need to provide a description of your bag. (See Dining and Shopping Outside MSP Airport for 24-hour pharmacy information.)
If you exit the airport’s secure area and wish to re-enter, you will need to have a boarding pass that has been issued within the last 24 hours. Present this boarding pass and your government-issued photo ID at any security checkpoint. In Terminal 1, one checkpoint on the Ticketing Level is always open 24 hours a day. At Terminal 2, both checkpoints are closed between 10 p.m. and 3:30 a.m., so if you exit security during those hours you will not be able to re-enter until a checkpoint reopens.
Airport Police officers are available 24/7. In addition to the officers who patrol the terminals, police representatives are also available at the Police Operations Center near Door 1A on the Baggage Claim Level of Terminal 1 and at Terminal 2 between doors 5 and 6. In non-emergency situations, contact the police by phone at 612-726-5577 for assistance at either terminal. For emergencies, dial 911 from any phone, including the blue Airport Assistance courtesy phones.
When a severe weather warning is issued for an area that includes the airport, both audible and visual announcements will be made to advise travelers of the conditions and to encourage them to take shelter, if necessary. Announcements may be made throughout the airport or in gate areas.
Dining, Shopping and Services
Dining and Shopping at MSP Airport
McDonald’s® on Concourse D and Camden Food Market on Concourse F are open 24 hours a day. Other restaurants may stay open, as well, depending on the situation. Outside the secure area, sandwiches and light refreshments are available at Starbucks near Door 4B and Farmers Market near Door 1A on the Baggage Claim Level.
Dining and Shopping Outside MSP Airport
Mall of America is 20 minutes away via light rail. It offers a variety of dining, shopping and entertainment options. For more information, contact the mall's guest services at 952-883-8913.
Walgreen’s at 4547 Hiawatha Avenue in Minneapolis has a 24-hour pharmacy and is accessible via the 46th and Hiawatha Light Rail stop. The pharmacy number is 612-722-4249.
Airport Assistance Phones
Airport Assistance phones are located throughout the airport at both terminals. Use these to obtain assistance and information between 8 a.m. and 10 p.m. by dialing 201. For paging assistance between 10 p.m. and 8 a.m., dial 228. If you receive a recording, please be patient. Airport representatives will answer calls in the order they are received. You may also dial 205 to reach a Travelers Assistance representative between 8 a.m. and 8 p.m.
Regional and Local Transportation Options
Several ground transportation companies provide service from MSP to regional destinations. Please visit the Ground Transport Centers at either terminal to make arrangements. Connections to Greyhound and Jefferson Line bus service are also available. Purchase tickets at the Rochester Direct counter.
Taxi service, located in these areas as well, is provided 24 hours a day.
On-site rental car agencies may have vehicles for rent. Their service counters at Terminal 1 are located between the Red and Blue parking ramps on levels 2 and 3. Take the tram from Level T. At Terminal 2, service counters are located in the Ground Transport Center on Level 1 of the Purple Ramp.
The light-rail transit (LRT) station is below the Red and Blue parking ramps at Terminal 1 and can be accessed through the skyway above the Ticketing Lobby at Terminal 2. LRT service between Terminal 1 and Terminal 2 is free and operates 24 hours a day. LRT service between MSP and Mall of America or downtown Minneapolis operates between 4 a.m. and 1 a.m. daily. Public buses provide connections to other destinations from most LRT stops.
Public transit buses also operate between the Terminal 1 Upper East Roadway and downtown St. Paul from 4:30 a.m. to 12:30 a.m. daily. LRT and public bus schedules with fare information are available near the Upper East Roadway and at all information booths. For more information, contact Metro Transit at 612-373-3333 or www.metrotransit.org.
Many hotels near the airport provide courtesy vans. Check with the hotel when making your reservation. If the hotel does not provide a courtesy van, you can take a taxi, ride share service or public transportation to your hotel. All courtesy vans and taxis pick up passengers at each terminal's Ground Transport Center. Public transportation via light rail is available at both terminals. At Terminal 1, take a tram to the Red and Blue parking ramps and then proceed down two levels. At Terminal 2, take the skyway on Level 2 above the Ticketing Lobby to the LRT station.
Most airlines offer certificates for discounted rates at area hotels. Please ask an airline agent for details. Discounted hotel certificates are also available at any information booth between 8 a.m. and 8 p.m. The Tram Level information booth at Terminal 1 is open until 12 a.m. Delta Air Lines passengers can find reduced rate hotel certificates at any of its Need Help Centers in Terminal 1 located on Concourses A, B, C, D, F, and G or by requesting one from a Delta agent. Due to varying demand, the reduced rate certificates offered by Delta, other airlines, or at information booths may not always be available.
Overnight Accommodations at MSP Airport
The airport has a limited supply of sleeping mats for passenger use at both terminals. Mats are distributed at an airline’s request when local hotels are full or near capacity. The mats are distributed in these areas at Terminal 1: outside the secure area on the Mezzanine overlooking the Ticketing Level above Door 3 or inside the secure in the Airport Mall, on Concourse C and near gates G1-G6. At Terminal 2, passengers can contact their airlines to request mats.
At Terminal 1, XpresSpa near the entrance to Concourse D offers shower services for a fee and is open until 9 p.m.
Pet relief areas are available inside the secure area at both terminals. At Terminal 1, they are located near the entrance to Concourse E, down Concourse F and near Gate C13 on the C/G Connector Bridge. The indoor pet relief area at Terminal 2 is located near Gate H11.
Armed Forces Service Center (AFSC)
Open 24/7/365, the AFSC offers accommodations for active-duty military personnel, their dependents, activated reservists and national guardsmen. It also serves active-duty Department of Defense, PHS employees on travel orders, and other members of the uniformed services on active duty. The AFSC is located on the secure side of Terminal 1 at the entrance to Concourses A and B. Contact the AFSC at 612-726-9155.